If you are not happy with your purchase, we will accept the return of an unused product within 7 days. Once we receive the returned item Officially-Made will then give a full refund (excluding shipping as we are unable to refund the initial shipping cost of your order).
If you or you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable). We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery. Discounted items are not eligible for a return. Please allow 1-2 weeks for your return to be processed.
Officially-MADE will not issue refunds for products purchased through other entities, such as distributors or retail partners.
Returned items must be delivered to us unused, in original packaging and in the condition they were received or the items may not be eligible for refund and/or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment; therefore we recommend an insured and track-able mail service. Officially MADE does not accept returns of sealed goods, such as but not limited to socks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.
We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.